For TM staff, should you encounter login issues, please perform the following steps:
  • 1. Login to IDM
  • 2. Change password in IDM
  • 3. Try to login again to OCIEN after 5 minutes with the new password

If you still encounter problems, please contact our OCIEN helpdesk support hotline no:
or go to

NEW USER: Please register yourself for ID at IDM. Guideline to register can be found here.

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